Patient Rights & Advocacy

Every patient at ActiveCare Pharmacy has the right to:

• Be treated with dignity, courtesy, and respect.
• Receive professional pharmacy care from licensed pharmacists.
• Receive accurate prescription services.
• Ask questions about medications at any time.
• Receive understandable counseling regarding medication use.
• Understand possible side effects and drug interactions.
• Participate in decisions involving medication therapy.
• Have personal and health information kept confidential.
• Request access to pharmacy records as permitted by law.
• Be informed about available pharmacy services.

ActiveCare Pharmacy is committed to:

• Putting patients first in everything we do.
• Delivering safe, accurate medication services.
• Respecting patient privacy at every touchpoint.
• Providing honest, clear communication.
• Working closely with your healthcare providers.
• Supporting medication adherence and overall wellness.

You can help us provide the best possible care by:

• Providing accurate and complete medical information.
• Informing us of any allergies or past reactions.
• Keeping your medication and supplement list current.
• Asking questions whenever something is unclear.
• Taking medications exactly as directed.
• Letting us know promptly if any problems or side effects occur.

If you have questions about your rights or concerns regarding your care, our pharmacy team is here to help. We welcome your feedback — it helps us serve you and our community better.